This Privacy Policy explains how Lynk Multimodal Pvt. Ltd. ("Lynk", "we", "our", or "us") collects, uses, discloses, and safeguards information you provide when you visit lynkmultimodal.com (the "Site") or submit an enquiry through our contact form. We are committed to protecting your privacy in line with applicable Indian law, including the Digital Personal Data Protection Act, 2023.
1. Information We Collect
We collect personal information that you voluntarily provide when you fill in the contact form on the Site or otherwise communicate with us. This may include:
- Full name
- Company name
- Email address
- Phone number
- Cargo type, route, ports involved, and any details you include in your message
We may also automatically collect limited technical information when you browse the Site — for example, your IP address, browser type, operating system, referring URL, pages visited, and timestamps. This helps us understand how the Site is used and keep it secure.
2. How We Use Your Information
We use the information you provide to:
- Respond to your enquiry and discuss potential logistics services
- Provide quotations, proposals, and follow-up communication
- Maintain a record of business correspondence
- Improve the Site, our services, and customer experience
- Comply with applicable legal, regulatory, or contractual obligations
We do not sell, rent, or trade your personal information.
3. Sharing of Information
We may share your information only in the following circumstances:
- Service providers: with trusted third parties who assist us in operating the Site and our business (for example, email providers, form processors, and cloud storage), under appropriate confidentiality obligations.
- Legal compliance: where required by law, regulation, court order, or governmental authority.
- Business transfers: in connection with a merger, acquisition, or sale of assets, in which case the receiving party will be required to honour this Policy.
4. Data Retention
We retain personal information only for as long as is necessary to fulfil the purposes set out in this Policy or as required by law. Enquiry data is typically retained for the duration of an active business discussion plus a reasonable archival period for record-keeping.
5. Security
We use reasonable technical and organisational measures to protect your information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.
6. Your Rights
Subject to applicable law, you may have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of your information, where appropriate
- Withdraw consent for further processing
- Lodge a complaint with the relevant data protection authority
To exercise any of these rights, please contact us at info@lynkmultimodal.com. We will respond within a reasonable timeframe.
7. Cookies & Analytics
The Site may use cookies and similar technologies to remember preferences and gather aggregate analytics about how visitors use the Site. Please refer to our Cookie Notice for details and controls.
8. Third-Party Links
The Site may contain links to external websites we do not control. This Policy does not apply to those websites; please review their privacy practices independently.
9. Children's Privacy
The Site is not directed to individuals under the age of 18, and we do not knowingly collect personal information from children.
10. Changes to This Policy
We may update this Policy from time to time. The "Last updated" date at the top of this page reflects the latest revision. Material changes will be notified through the Site.
11. Contact Us
If you have any questions about this Privacy Policy or our handling of your personal information, please contact:
Lynk Multimodal Pvt. Ltd.
Email: info@lynkmultimodal.com
Phone: +91-2836-266900
